RunSpotter Support

Help with tracking, spotters, alerts, and your subscription.

Common questions

How do I add a spotter?

Open an activity setup screen and use the Spotters tab to pick people from your contacts or add a name and email. Anyone you add there gets your live tracking link when you start that activity. A spotter can also request to follow you by entering your email address when they sign up — you will see a "wants to be your spotter" card on your Home screen, and they only get access after you tap Add them.

My spotter says they can't see my location

• Make sure the spotter was selected for that activity in the Spotters tab — spotters are chosen per activity.
• Check that location permission is set to Always, not "While Using the App." Background access is what keeps the map live once your screen is off.
• If you have no cell signal, points are stored on your phone and upload automatically once you reconnect. The tracking page shows your last known position in the meantime.

Why does RunSpotter need background location?

So your spotters can keep following your route when your phone is in your pocket and the screen is off — which is most of any run. Location is only collected in the background while an activity is actively in progress. End the activity and background tracking stops.

How do I pause an activity?

Tap Pause on the active activity screen. GPS and the clock stop, and the session stays on your phone — you can close the app, come back hours or even days later, and tap Resume to continue the same activity. Travel during a pause is not counted as distance.

How do I manage or cancel my subscription?

• iPhone: Settings app → tap your name → Subscriptions → RunSpotter.
• Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → RunSpotter.

Subscriptions renew automatically unless auto-renew is turned off at least 24 hours before the period ends. Refunds are handled by Apple or Google under their own policies. Full details are in our Terms of Use.

How do I restore a purchase on a new phone?

Sign in with the same RunSpotter account, open the subscription screen, and choose Restore purchases. Make sure you are signed into the same Apple ID or Google account that bought the subscription.

How do I delete my account?

In the app: Settings → Delete account. This permanently removes your profile, activity history, and stored location data. It cannot be undone. If you cannot reach the screen, email support@runspotter.app from your account's email address and we will delete it for you.

I'm not getting alerts

• Check that notifications are enabled for RunSpotter in your phone's Settings.
• Confirm the spotter's email address is correct in your contacts.
• Alerts are also delivered as push notifications and email, and your live tracking link stays viewable regardless.

Where is race mode?

Racing features are turned off in this release so the training experience ships solid. They arrive in a free update.

Report a bug or request a feature

Email support@runspotter.app with your phone model, OS version, and what happened. Screenshots help a lot. Bug reports from real runs are the fastest way to get something fixed.